INCLUSION was a 3-year European project (H2020), ended in October 2020, that aimed to address a number of challenges related to the accessibility of public transport in remote urban and rural areas. The scope of INCLUSION project was to understand, assess and evaluate the accessibility to transport solutions in European prioritised areas, identify gaps and unmet needs, propose and test a range of innovative and transferable solutions, including ICT-enabled elements, ensuring accessible, inclusive and equitable conditions for all and especially vulnerable user categories.

INCLUSION innovative mobility solutions were tested in six Pilot Labs across Europe in order to transfer best practice approaches across Europe. A total of 17 innovative interventions have been implemented in the six pilot labs (Rhein-Sieg in Germany, Florence Metropolitan Area in  Italy, Cairngorms National Park in UK, Flanders region in Belgium, Barcelona conurbation in Spain, Budapest in Hungary) in a range of different transport environments, distinct socio-economic contexts, cultural and geographical conditions.

A large variety of vulnerable user categories; among which, the elderly, mobility-impaired, people with a migrant background, teens, and low-income individuals, were able to benefit from a range of different innovative solutions tested in the identified prioritised areas. Several activities were performed to identify gaps and unmet needs and improve the understanding of the vulnerable users’ requirements: training courses to public transport staff, co-design activities, workshops and focus groups, and face-to-face meetings with the target users’ direct involvement, helped to fine-tune the pilot measures.

The Consortium was composed by 13 partners from 7 European countries, including universities, research centers, transport operators, consulting firms, technology partners and local authorities. MemEx was responsible for the six pilot labs coordination and moniroting.

MemEx is author of the publication "Business models for inclusive mobility: guidance for successful implementation". 

Other key project publications are: 

To have more information on INCLUSION, please visit the website http://www.h2020-inclusion.eu/

This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 770115