CERT&Info - Tool for quality assessment of service performances 

Short presentation of CERT&Info module designed and developed by MemEx Srl for the certification of data resulting from vehicle location systems (AVM/AVL) for both public and private fleets (see also Celso section).
The aim of the video is to show the base functions offered by the tool for certifying the service operated, either public and private, by comparing service reported, operated and scheduled and identifying and managing any technical and operation issues resulting in
reporting errors.
The demonstration refers to a bus Public Transport Company, but the module can be “tailored” on any scenario presenting a vehicle fleet and a scheduled service.

Watch on Youtube





Project approach

The development of technological and process innovation in the sector of Infomobility systems and services has acquired a growing importance at European and national level. Evidence of this are the numerous intervention initiatives and policies launched in Europe in recent years (from the Lisbon agenda to the latest White Paper on Mobility in 2010 and the recent EU Directive 2010/40 “ITS Action Plan”), and in the various Member States of the EU including Italy (see, for example, the ELISA, Industria 2015 and “Mobilita Sostenibile” programmes etc.).

The Tuscan Regional Authority has been moving in this direction for some time, activating significant investments and actions in the strategic sector of Infomobility. On the one hand, it has financed several projects aimed at the realisation of individual Intelligent Transport Systems (ITS) in the Tuscan cities, including: traffic control, control and monitoring of the local public transport fleets (AVM), car park management (PMS) etc. On the other hand, it has launched the realisation of IT structures for the integration at regional level of the data produced in the individual cities and for the management of the Infomobility services for the citizens/users. Examples of this are user info services currently being developed, the regional multi-modal travel planner (pre-trip and on-trip travel planning), the regional local public transport control room, emergency management, promotion/advertising, tourist services, integration of the information on the GOOGLE-TRANSIT platform, etc.

The Infomobility platforms are based on and supplement – as fundamental data, among others – the data originating from the peripheral levels (whether roads, transport lines/networks or urban areas), in which there are different ITS systems acting as generators of information and also as implementers of action in the respective area of competence.
In this context, the fundamental idea underlying the CerT&InfoMobilità project concerns the enhancement of the quality of the information supplied by the peripheral platforms to the Infomobility platforms (and hence the related services for citizens) through a) the development of an innovative module for validating the data originating from the various ITS systems (“producers”), and b) the definition of a methodology for the certification of the “producer” ITS systems that supply data and services to be integrated into the Infomobility platforms.
The aim is therefore to define, design and create an innovative module, based on the use and integration of evaluation models and heuristics to be adaptively integrated into the existing ITS systems, capable of validating the quality of the data produced before they are transferred and integrated into the Infomobility platforms.

In addition to use in the typical service chain – ITS system – integration/Infomobility platform – Infomobility services for the end user – the data thus certified can also be used by the various Authorities or other institutional stakeholders for their own controls and actions, for example for the reporting on the Local Transport Service as compared with the service contract entered into between the Regional Authority and the local public transport (LPT) manager/operator.


  1. 1
    Objective 1 – “Contest analisys, operational scenarios and definition of users requirements ”

    The Operational Objective OO 1 consists of a critical analysis of the principal systems existing on the market as regards the most significant data categories, in terms both of their use in the Infomobility platforms and for other purposes, for example, control of compliance with the Service Contract in the framework of a particular category of services (e.g. LPT). This analysis involves several aspects:
    • information aspect (formats, significance, statistics and dynamism);
    • technological options (access, frequency etc.);
    • organisational options; and
    • operational options for management of the systems.
    This activity is necessary in order to identify the categories of data supplied by the individual systems and their relevance in terms of frequency, access and updating in relation to the Infomobility platforms. An initial set of criteria to be satisfied for the specification of the adaptive software module for the validation of the quality of the data is also identified. This activity is preliminary to the specification of the adaptive module and the verification criteria for the modules developed (OO 3). The OO 1 therefore permits the provisional identification of the innovative features of the modules to be designed and implemented and the definition of the technical and functional scenarios to be borne in mind.
    Furthermore, as regards the operational and organisational scenarios necessary for the management of a “producer” ITS system candidate for integration in the Infomobility platforms, there is an initial approach to the definition of the technical-operational criteria and the procedures necessary for a correct management and maintenance of the systems. This is with a view to guaranteeing the quality levels of the data required for the Infomobility platforms over time. A set of minimum requisites and performance levels that the technologies/systems have to guarantee is therefore defined, along with the tasks that each manager has to perform for correct management.

    The deliverable D 1.1 was releated in October 2013.

  2. 2
    Objective 2 – “Operational procedure, organization and certification metodology"

    On the basis of what is defined on a preliminary basis in Operational Objective 1, this phase involves the consolidation of the set of indicators, verification criteria, levels of intervention and timeframes for the data maintenance processes, such as to guarantee the performance of the system following the identification of a Systems Certification Procedure.
    The basic criterion to be followed in the definition of these levels is the capacity to relate the organisational/operational dimensions to the quality of the data to be supplied to the Infomobility platform.
    The requisites and the main steps of a method for the certification of systems are defined via clarification in relation to the two most significant systems in the urban/metropolitan context and their integration in the Infomobility platform. Their consistency with the indicators identified in Objective OO 1 is also checked. The reference systems for this analysis are:
    • car park management system;
    • Automatic Vehicle Monitoring system (AVM).
    The results of Operational Objective 2, together with the results of Operational Objective 1, furnish the basis for the specification/design and the development of the Data Certification module.

  3. 3
    Objective 3 – “Specification, design and implementation of the module validation”

    On the basis of the requisites and the criteria identified in Operational Objective 1 and Operational Objective 2, Operational Objective 3 is devoted to the detailed system planning, the development, implementation and customisation of the adaptive module for the Certification of data originating from the different producer ITS systems.
    More specifically, to evaluate and demonstrate the generality of the approach, the module is specified and designed with reference to two principal use cases for integration of the ITS system data within the framework of the Infomobility platform. These are management of the data originating from an AVM system, and integration of the data of a system for parking management (parking in car parks). The design comprises the specification and the design of the main sub-modules making up the validation module, including: configurator, test specifications ambit, functions of quality verification and check, standard interfaces with external systems (ITS).
    The specified and designed module is then implemented (A3.2) and validated within the framework of Operational Objective 4 in relation to one of the two cases developed (AVM system). All the software components are designed, created and implemented using standard and market tools in order to be able to adapt to the different ITS systems on the market, according to the criteria examined in OO 1 and OO 2. Finally, the resulting software system is checked and calibrated at workshop level, using a set of test data derived from a real AVM system (Livorno).

  4. 4
    Objective 4 – “On field evaluation ”

    The module specified and created in Operational Objective 3 is tested and validated in a real environment, made up of the AVM system operating at the transport company of Livorno and its interface with the Infomobility platform currently being developed by the Tuscan Regional Authority. Specific scenarios of validation of the module will be defined on the basis of the reference scenario identified in Operational Objective 1 and the characteristics of the data quality certification model of the AVM system.
    The certification module will be evaluated also in relation to the management of the PLT service contract, which calls for both quantitative and qualitative reporting data.
    The validation is also made in relation to the scenarios defined and the identification of procedures of support for authorities and transport operators in assessing the expediency or otherwise of adopting the developed model.
    The results are therefore compared with the indicators and the acceptance criteria defined in Operational Objective 1 and Operational Objective 2, in such a way as to assess the contribution of the model in terms of criteria of integration into the Infomobility platform

  5. 5
    Objective 5 – “Project management, results dissemination and exploitations ”

    This Operational Objective is developed over the entire life cycle of the project. It covers implementation of the actions and ordinary project management, promotion and circulation of the results obtained and, in the final part, the strategic evaluation of the results in terms of their possible development and exploitation in an industrial context.
    The project management comprises all the standard activities of coordination and control of the actions set forth in the work plan, the respective deployment of resources and the connected costs.
    Activities of publication and circulation of the results are aimed at ensuring prime visibility, from the initial launch of the project up to completion. Additionally, they aim at consolidating the connections between the work done and both the world of research and the reference operational and economic context, with a view to the subsequent industrial exploitation of the results achieved.
    The actions comprise the production and circulation of promotional and communication materials (websites, brochures, newsletters, publications etc.), as well as attendance at events and active promotion of the project and its results.
    Finally, the information collected during the entire project, and the validation of the elements of the modules performed in Operational Objective 4, are analysed and evaluated to provide the basis for innovative industrial applications and services in the transport and mobility sectors. In the final part of the project, specific recommendations are elaborated with a view to identifying needs and opportunities for ulterior research and innovation in the field of traffic control and user information. This aspect is also connected with other EU Initiatives (for example, action plan for the development of intelligent transport systems in Europe [COM(2008) 886], EU Directive 2010/40 on the deployment of ITS systems in Europe (ITS Action Plan).

The project is cofinancing with program POR CREO 2007-2013.